At a glance
Photo + location
Every report arrives with a photo, a note and its exact position.
By urgency
The council sees incidents in a list ordered by urgency.
Closed loop
The resident is notified when the issue is resolved.
The project
The challenge
Councils need a simple way for residents to report issues in public spaces and a clear way to prioritise and follow them through to resolution.
What we did
- ReportA resident takes a photo of the issue with the app, adds a note and the location is captured automatically.
- PrioritiseThe council manager receives the report, logs it and places it in a list ordered by urgency.
- AssignThe person responsible for fixing it receives a notification to get to work.
- Close the loopOnce resolved, the incident is closed and the resident is notified.
Technology
Capabilities
- Photo capture
- Geolocation (WebGIS)
- Notifications
Stack
- TypeScript, Angular, Laravel, Ionic, PostgreSQL, AWS.
Results
Every report follows the same path, from the resident’s photo to the notification that it has been fixed.
More case studies
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Tell us what you need to build, modernise or evolve. We’ll come back with a clear next step.